Customer experience for dummies

By: Barnes, Roy A [author.]Contributor(s): Kelleher, Bob [author.]Material type: TextTextLanguage: English Series: Publication details: Hoboken : John Wiley & Sons, 2015Description: xiv, 342 pages : illustrations ; 23 cmISBN: 9781118725603; 1118725603Subject(s): Customer services | Customer relations | Relationship marketing | Dịch vụ khách hàng | Quan hệ khách hành | Tiếp thị | Sách hướng dẫnDDC classification: 658.8 Online resources: Click here to access online | Click here to access online | Click here to access online Summary: You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.
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Item type Current library Call number Status Notes Date due Barcode Item holds
Sách ngoại văn Sách ngoại văn Đại học Thăng Long

Đại học Thăng Long

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658.8 C521T Available 2016-12-30 NV.0005872
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Includes bibliographical references (pages 321-325) and index.

You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.

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