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Customer service on the Internet building relationships, increasing loyalty, and staying competitive

by Sterne, Jim.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York John Wiley 2000Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: 1 . Location(s): Kho ngoại văn Call number: 658.8 C521T.

Content to commerce : engaging consumers across paid, owned and earned channels

by Savar, Avi.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: Hoboken, New Jersey: Wiley, 2013Availability: Items available for loan: 1 . Location(s): Kho ngoại văn Call number: 658.8 C430T.

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