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Customer service on the Internet building relationships, increasing loyalty, and staying competitive

by Sterne, Jim.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York John Wiley 2000Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: 1 . Location(s): Kho ngoại văn Call number: 658.8 C521T.

Scalable multicasting over next-generation internet : design, analysis, and applications

by Tian, Xiaohua.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Springer, 2013Online access: Click here to access online Availability: Items available for loan: 1 . Location(s): Thư viện số Call number: 005.

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